APQC KM Maturity Levels

The Referential KM Maturity Model

Innovitro's Collective Intelligence Maturity Management follows the 5 stages APQC's Maturity model in measuring the KM Readiness in an organization. The reason we choose to use APQC's maturity level is that APQC is the non-profit promotional authority in benchmarking, best practices, process and performance improvement, and knowledge management. It has involves in measuring and benchmarking many government and private organizations in the US and around the world. Their maturity model is referenceable and trustworthy.

Level 1: Initiate
There is awareness of what KM might benefit the organizational unit. At this stage it is common that the problem of retaining and sharing of knowledge exists.

Level 2: Localized and repeatable practices
Some form of knowledge management practices are in place. The focus of activity is still confined to the localized of knowledge flow.

Level 3: Common processes and approaches
Knowledge flow processes are standardized and focus to meet business requirements, achieving results, and developing a supporting knowledge flow infrastructure.

Level 4: Measured and adaptive
There is alignment of KM practices to the business objectives. Focus ids to leverage the knowledge flow across organizations, overcoming geological confinement.

Level 5: Continuously improving practices
KM practices is embedded into the organization business processes. There are adaptive used of knowledge that is generated in one place with practices at other places.

Innovitro's CIM Maturity Assessment Tool

Innovitro had developed its own assessment tool following APQC's Maturity level by framing the questionnaire which must be conducted starting at the level of team, then cascading up to the level of department, and  combining up to the level of the organization. The assessment tools is designed based on 4 key perspectives with 12 areas of exploration. This ensures the maturity is overlook from 360 degree vision to reflect the entire organization practice of KM.

At the end of assessment, reports are generated to identify the current stance of KM practice in the organization. The practice is compared between departments. The report will indicate who has done best, and who needs improvement and where the assistant can be obtained from.

knowledge is context sensitive and situational dependence. There is no two organizations doing the same practice and achieve the same results.

CIMMA Report Graph-2

Using KM maturity, eliminate the needs to compare against the KM practice of other companies as the result shows the current status, against the end status of where each company is wishing to achieve. Remember that knowledge is context sensitive and situational dependence. There is no two organizations doing the same practice and achieve the same results. Hence comparing against other companies in the industry or across wide range of industries will not be neccessary.

Next Steps...

Conducting Collective Intelligence Management Maturity Assessment is the crucial step before beginning the KM journey. All companies must perform the assessment to know the current stance, identify the misses, and point out the potential gap which will lead to how the program should be strategized and plan.

Contact Innovitro Consulting to have your Maturity Assessment to ensure your KM program is walking on the right path without re-inventing the wheel....